Support
How can we help?
Quick answers to common questions, and a form that goes straight to the SPECT team.
Quick answers
Didn't get the verification email?
Check your spam or junk folder. Then sign in again: the sign-in screen offers Resend verification email.
Forgot your password?
Choose Forgot password? on the sign-in screen and we'll email you a link to set a new one.
Invited, but can't find the SPECT?
Create your account with the same email address the invitation went to. Invitations expire after 30 days, so ask for a new one if yours is older.
Signed out unexpectedly?
An account can be signed in on one device at a time. Signing in somewhere else signs the other device out. Tabs in the same browser count as one device.
Changing or cancelling a plan?
Open the web app and go to Plans & billing. Choose Manage billing to update your payment details or cancel.
Deleting your account?
In the app, open your profile and choose Delete account. Can't sign in? Here's how to request it.
Write to us.
Questions, feedback, privacy requests or anything else. Every message is read by a person.
- For account or privacy requests, write from the email address you sign in with, so we can confirm it's you.
- No account needed to ask a question.
Message sent
Thanks for getting in touch. We'll reply by email as soon as we can.